Privacy Policy

1. Introduction

Tour Transfer ("we," "our," or "us") operates the website tourtransfer.ae and provides luxury chauffeur and limousine services in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Our registered address is Jumeira Lake Towers, Dubai, United Arab Emirates. For any privacy-related queries, contact us at bookings@tourtransfer.ae or call +971 555 00 79 52.

2. Information We Collect

2.1 Personal Information You Provide

When you make a booking, enquire about our services, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Pick-up and drop-off locations
• Travel dates and times
• Vehicle preferences
• Special requests (e.g., child seat, flight number)
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited, time spent, and navigation patterns
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Process and confirm your bookings
• Communicate with you about your reservations
• Provide customer support and respond to enquiries
• Improve our website, services, and user experience
• Send promotional materials (only with your explicit consent)
• Comply with legal obligations under UAE law
• Detect and prevent fraud or unauthorized access

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Our Chauffeurs — Limited trip details (name, pick-up/drop-off, time) necessary to fulfill your booking
• Payment Processors — Secure third-party providers to process transactions
• Analytics Providers — Anonymized data to improve our website performance
• Legal Authorities — When required by UAE law, court order, or regulatory obligation

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies — Required for website functionality (e.g., booking form state)
• Analytics Cookies — Help us understand how visitors use our website
• Marketing Cookies — Used to deliver relevant advertisements (only with consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmissions
• Secure storage of personal data with access controls
• Regular security assessments and updates
• Staff training on data protection best practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by UAE law. Booking records are typically retained for a minimum of 5 years for accounting and legal compliance purposes.

8. Your Rights

In accordance with applicable UAE data protection regulations, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data (subject to legal obligations)
• Objection — Object to processing of your data for marketing purposes
• Portability — Request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us at bookings@tourtransfer.ae.

9. Third-Party Links

Our website may contain links to third-party websites or services (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of every website you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: